Contact/FAQs

Site Rules

Introduction

The Terms and Conditions set out below were updated and are effective as of 00:00GMT on 20th December 2011.

Please read these Terms and Conditions carefully before using this web site. By using this web site, you signify your assent to these Terms and Conditions as between you and GameAccount Alderney Limited trading as ‘GameAccount.com’. If you do not agree to these Terms and Conditions, do not use this web site.

Effective 00:00 GMT on 1st September 2010 this web site www.GameAccount.com is owned and operated by GameAccount Alderney Limited trading as GameAccount.com ("GameAccount") registered in Alderney & Guernsey, Channel Islands. GameAccount is licensed to operate the website www.GameAccount.com by the Alderney Gambling Control Commission. For more information on the Alderney Gambling Control Commission please visit www.GamblingControl.org. All content contained on this web site is copyright (c) 2002 - 2011 GameAccount Alderney Limited. GameAccount Alderney Limited is a wholly-owned subsidiary company of GameAccount Global Limited, a company based in London, United Kingdom with its registered office address at Axtell House, 23-24 Warwick Street, London W1B 5NQ.

Eligibility to Play

This web site and participation in the activities on this web site is restricted in certain circumstances. Participation in the activities and games of GameAccount (the "Game" or "Games") is open only to residents of those jurisdictions where such participation is legal and not prohibited by law, including by way of age. Any Games that are played for money or prizes are additionally only open to individuals of legal age of majority only, in the jurisdiction in which you reside. You cannot play under any circumstances if you are not at least eighteen (18) years of age; minors may not play; residents in the
United States, Italy, France, Canada, Australia, Spain and Turkey may not play.

In the United Kingdom it is illegal for someone who is under 18 years of age to gamble. In order to avoid unlawful betting, we reserve the right to carry out checks to verify the information provided. We may undertake a search with a third party for the purpose of verifying that you are 18 or over. Where these checks are unable to verify that you are 18 years of age or over, we reserve the right to ask you for proof of age. If we are unable to confirm that you are aged eighteen (18) or over within seventy two (72) hours (or such other period as may from time to time be specified by the Alderney Gambling Control Commission) of your account being opened then we are required to suspend your account until satisfactory proof of your age is provided. In respect of players resident outside the United Kingdom the legal gambling age varies according to country and we advise you to carry out local research and to check with local authorities If you fail to produce evidence of your identity with 90 days we will treat your account as a Dormant Account in accordance with the provisions set out below.

Games

The Games found on www.GameAccount.com are a mixture of:

person-to-person or multiplayer games of skill and chance combined;
one player games of skill and chance combined; and
one player games of chance.

Certain Game rules may have been modified slightly due to the nature of the web site and the internet.

Session Completion

Once a one player Game commences it will continue until:

you win;
you lose;
you resign; or
your connection is terminated for any reason or the game window is closed.

In the event of a multi-stage one player game where there are still active bets of real currency on the table, the game state will be stored and may be resumed at a later date for a period of 90 days. Funds attached to games which remain incomplete after 90 days will be donated to charity.

Once a person-to-person Game commences it will continue until:

you win;
you lose;
you resign; or
your connection is terminated for any reason in which case you will be deemed to have lost the Game if you cannot reconnect to the Game while it is still in progress (please see the terms of our disconnection policy as set out below). If you lose your connection during a game of Pro Blackjack, in which you were in the middle of playing out one or more hands of blackjack, your session will persist and you will be able to login to the web site, re-launch the Pro Blackjack Game and continue your hand or hands of blackjack. If you do not re-connect to continue play of this session of Pro Blackjack after the elapse of thirty (30) days your funds will be donated to charity in accord with the requirements of the Alderney Gambling Control Commission.

In the event that:

a disconnection occurs; or
you close the game lobby window (which closes all game tables); or
you close the game table window,

your game will be paused and your opponent notified of your disconnection. If you log back in and re-enter the game lobby within 2 minutes you will be given the opportunity to rejoin your game table (the “Disconnect Protection). In the event you do not reconnect within the two minute period your opponent will be deemed the winner and your stake or liability will be forfeited.

Our software will detect whether there has been a genuine disconnection. If you try to claim Disconnect Protection by simply getting 'timed out', you will be deemed to have resigned from the game. Disconnect Protection is not to be used for any purpose other than a genuine disconnection. Any intentional disconnections from the game lobby or game table may result in forfeiture of winnings or expulsion from the site.

In the unlikely event a real money game in progress is cancelled due to technical issues, both players will be automatically refunded their buy-ins, regardless of the players’ standing when the game was halted. We reserve the right to render final decisions on all matters herein at our sole discretion. Refunds will be communicated via electronic mail.

Availability of Games

We reserve the right, in our sole and absolute discretion and without liability, to cancel or suspend a Game should a virus, bug, worm, communication or server failure occur or for any other reason we deem necessary.

Password Responsibility

We shall not be required to maintain usernames or passwords and if you misplace, forget, lose or are otherwise unable to enter the web site www.GameAccount.com, we will not be responsible and will not be held liable for any claims regarding your account.

Modification of Terms and Conditions

The Terms and Conditions contained herein may be modified and/or amended only by us posting such modifications and amendments in this "Terms and Conditions" section of this web site. Any such modifications and amendments will take effect upon posting. We reserve the right to amend any of these Terms and Conditions from time to time as we deem fit.

Representations & Warranties by Players

By doing any of the following things:

entering the web site;
opening and using an account on the web site;
playing Games on the web site; and
accepting any prize,

you hereby represent, warrant and certify all of the following:

you are not required to participate in the Games;
participation in the Games, if elected by you, is at your sole option, discretion and risk;
you fully understand, agree to, become a party to and shall abide by all rules, regulations, terms and conditions contained herein and as such rules, regulations, terms and conditions may change from time-to-time;
you have the full, complete and unrestricted legal right to participate in the Games and your participation in the Games is not prohibited in your jurisdiction or by any other local rule, regulation or law;
you are:

i. at least 18 years of age; and
ii. an "adult" (as that term is legally defined within the jurisdiction in which you are playing from) or the age necessary to participate in the Games, if the jurisdiction within which you playing from requires you to be over a certain age;

you only have one account, username and password with GameAccount Alderney Ltd for all of the websites run by that company and understand that your account may be closed if you are deemed to be operating more than one account or username;
you shall not allow any other person or third party including, without limitation, any minor, to participate in the Games; use or reuse your account; access and/or use any materials or information from the web site; and accept any prize.
you understand that the terms ‘GameAccount’, ‘GameAccount Network’, and ‘GameAccount.com’ are trade names of GameAccount Alderney Limited and/or its parent company GameAccount Global Limited and you obtain no rights to such terms, graphics, text, concepts or methodologies, by using the web site and the material contained therein;
your interest in the Game and the web site is personal, and not professional;
your entering of the web site is solely for your own personal entertainment and any other entrance, access, use or reuse of this web site by you is strictly prohibited;
you play the Games entirely at your own risk.
you shall periodically review at a rate not less than once monthly these Terms and Conditions posted within the "Terms and Conditions" section of the web site;
you shall not participate in the Games; open, use or reuse an account; enter the web site; or accept any prize, if you do not fully understand, agree to, become a party to, and shall abide by, without exception, all rules, regulations, Terms and Conditions contained herein and as may change or be amended from time to time;
you do not find the Game or the web site to be offensive, objectionable, unfair or indecent;
you understand that you will receive mailings informing you of news and information relating to GameAccount, the Games and/or GameAccount.com from time to time. You can unsubscribe from future mailings at any time;
we make no representations or warranties, implicit or explicit, as to the legal right for you to participate in the Games nor shall any of our employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion (or other agencies), media partners, agents or retailers have the authority to make any such representations or warranties;
you acknowledge that the chat room facility is provided solely to enhance your or your opponent's enjoyment of a Game. You will not use the chat room facility to post any obscene, racist, sexist, defamatory, inflammatory or otherwise objectionable wording in accord with our Code of Online Conduct set out below. If you do so you will hold us harmless from any loss, damage, cost or expense of whatsoever nature or howsoever arising therefrom including but not limited to loss of business, profit, extraordinary or punitive damages, any fines or penalties. We may terminate your Account and your access to any Games or prizes;
you acknowledge that we, without liability or responsibility, may in our absolute discretion:

i. decline to accept the registration of any person to this web site;
ii. restrict, discontinue, suspend or terminate access to the website or play on the web site for any reason whatsoever; and
iii. may retrospectively cancel or unwind all cash deposits or promotional credit awards and confiscate any winnings derived from tournament entries or wagers associated with any account the access to which has been restricted, discontinued, suspended or terminated. You acknowledge such winnings as forfeited.

we actively scan Games on our website to ensure that no players are using any type of 'bot' or additional software in order to give themselves an unfair strategic advantage while playing a Game. While we cannot prevent players from initially using such aids, we do reserve the right to retrospectively cancel or unwind all cash deposits or promotional credit awards and terminate any account and confiscate any winnings derived from tournament entries or wagers where we have detected, on review of customer's gameplay, that such aids have been used. Our decision, without liability or responsibility, is final on all accounts terminated for this reason.

Collusion, Cheating and Fraud

If you are playing any head-to-head or multiplayer Game in competition against or seated with other players of the same Games you cannot see or identify those players who you are playing against or with (other than by username or alias published in the software environment) and they may be:

colluding with other third party players; or
using unfair external factors or influences (commonly known as cheating); or
undertaking fraudulent activities to your disadvantage and their advantage.

Such practices are not allowed and we will take all reasonable steps to prevent them.

If you suspect any player is cheating or colluding or undertaking a fraudulent activity it should be reported to us immediately by email to customerservices@GameAccount.com identifying the player or players’ usernames or aliases involved and containing a brief description of their suspect activities.

We reserve the right to terminate your account, withhold or confiscate in full or part (at the unfettered discretion of the customer services staff) the balance of your account and in doing so recover from your account the amount of any affected prize pay-outs, bonuses or winnings if:

you are found to be or reasonably suspected to be participating in any form of collusion or fraudulent practice;
we become aware that you have gamed with any other online provider of gaming or gambling services and are suspected (as a result of such play) of fraud, collusion (including in relation to charge-backs on bank cards) or unlawful or improper activity;
we becomes aware that you have begun proceedings to "charge back" a bank card or have denied any of the transactions made on your account; or
you become bankrupt or have equivalent proceedings occurring anywhere in the world.

If we become aware, or suspect that a transaction is suspicious and involves or may involve financial crime or similar activity then we reserve the right to retain the amount of that transaction and any other transaction made by you. We shall be under no obligation to provide you with any reasons for so doing.

Where we suspect that you are participating in any form of collusion or fraudulent practice we reserve the right to report such activity or suspicions to the police or relevant authorities.

You may not play any Game if you or a member of your household are or have ever been an employee of Gameaccount Global Limited or any of its subsidiaries or associated companies. For the purposes of this clause employee includes third party contractors such as licensors, software suppliers, developers or partners and all those persons in any way affiliated with them.

Disclaimer of Liabilities

Under no circumstances, including but not limited to, negligence, shall we, our employees, suppliers or our affiliates be liable for any loss of chance or opportunity, damages (including loss of profit), special, consequential or otherwise, that result from the use of, or the inability to use, the materials in this web site, even if our representative (authorised or otherwise) has advised you of the possibility of such.
The materials in this web site are provided "as is" and without warranties of any kind either express of implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including without limitation, any warranties of merchantability, fitness for a particular purpose, non-infringement, course of dealings, course of performance, usage or trade. Applicable law may not allow for the exclusion of implied warranties and, to that extent only, the above exclusion may not apply to you.
We are not under any obligation to provide the web site or any Game thereon to anyone or the opportunity for any person to participate or continue to participate in any Game or tournament and we expressly decline liability for the same.
We do not warrant that the functions contained in the content of this web site will be uninterrupted or error-free, that defects will be corrected, or that this web site (or the server that makes the web site content available) is free of viruses or other harmful components.
We are not responsible for:

i. technical, hardware, software, telephone failures of any kind;
ii. lost or unavailable network connections;
iii. incomplete, garbled, or delayed computer transmissions; and
iv. or any technical or human error which may occur in the processing of submissions which may limit your ability to participate in the web site,

whether caused by us, by you or by any of the equipment or programming associated with or utilised in the provision of the Games and the web site.

We do not warrant or make any representations regarding the use or the result of the use of the materials in this web site in terms of correctness, accuracy, reliability or otherwise.
We shall not be liable for computer malfunctions nor attempts by you to participate in the Game by methods, means or ways not intended by us.
We are not responsible for lost, late, illegible, incomplete, damaged, mutilated, misdirected or postage due:

i. mail;
ii. requests;
iii. prize claims; or
iv. entries.

It is your responsibility to note the payout rate or odds that apply to each Game before you place a stake. Pay out rates and odds change from time to time.
When you update a loss or stake limit whilst playing an Game that loss or stake limit will not be updated until you close the current gaming session and start a new one.
We may collect information about your computer including, where available, your IP address, operating system and browser type. This is statistical data and does not identify any individual.

Jurisdiction and Operation

The Terms and Conditions and the agreements made herein shall be governed and construed in accordance with the laws of Alderney, without giving any effect to any principles of conflicts of law.

This web site operated from its server or servers under the auspices of the licence granted by the Alderney Gambling Commission makes no representation that materials or content in this web site are:

appropriate; or
available in any location.

If you choose to access this web site you do so on your own initiative and are responsible for compliance with local laws, if and to the extent applicable.

Responsible Gaming

Management wish you to enjoy online gaming in a responsible fashion and request that you follow these simple guidelines:

Please try to establish limits for the cash games you wish to play in or the tournaments you wish to buy into, before you start playing;
Gaming on this web site is not recommended if you are recovering from a dependency or are under the influence of alcohol or other substances;
Gaming on this web site is not recommended if it might interfere with your daily responsibilities; and
Gaming on this web site is not recommended if you are seeking to repay existing debts with your winnings.

If you would like advice or help with responsible gaming please contact any of the following organisations:

Gambling Anonymous: http://www.gamblersanonymous.org.uk;
GamCare: http://www.gamcare.com; and
Gambling Therapy: http://www.gamblingtherapy.org.uk

Self-exclusion: While you may request to close your account, any closed account can be re-opened by applying through the web site to the customer services team at customerservices@GameAccount.com. You may wish to permanently close your account by electing to “self-exclude”. In order for you to “self-exclude” please contact our customer services team requesting specifically “self-exclusion”.

Over 18s Only: It is illegal for anyone under the age of 18 years to play our games for real money stakes. We reserve the right to request proof of age, identity and address and may request that you download, complete and return a form by fax to UK 020 7292 6299 (International: +44 20 7292 6299) together with a copy of your passport or other form of photo ID. We also reserve the right to make enquiries with a third party in order to verify your identity, age and place of residence.

Customer Disputes

We hereby inform you that we shall record all telephone and electronic transactions in the interests of staff and clients.

If you wish you can complain or take your dispute to the Alderney Gambling Control Commission – http://www.gamblingcontrol.org.

In the event of any final action relating to a complaint taken up against us by the Alderney Gambling Control Commission, we will notify you in writing to your registered home address within 5 working days of the verdict being reached.

Miscellaneous

Subject to any rules posted herein from time to time (such as Tournament Rules) the Terms and Conditions contained herein represents the complete, final and exclusive agreement between you and GameAccount and supersedes and merges all prior agreements, representations and understandings between You and GameAccount.

If any provision of these Terms and Conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from the other provisions herein and shall not affect the validity and enforceability of any remaining provisions.

You agree not to download, rent, lease, loan, distribute, create derivate works, copy, re-use, modify, adapt, attempt to decompile, decipher, disassemble, reverse engineer, decrypt or discover the source code of all or any portion of the Games, create improvements, or seek to obtain intellectual property protection on the content of and intellectual property rights in the Games.

Wagers are only valid if accepted by our server. Until acceptance of the wager by our server all information displayed relating to a Game constitutes an invitation to play only. You agree that our records shall be the final authority in determining the validity and terms of any wagers you place and the circumstances in which they were made. We reserves the right, at our sole discretion, to refuse or limit any wager you place. Where a wager is invalid, refused or its value limited, any sum deducted from your account with respect to that stake will be credited to your account.

Code of Online Conduct

When you chat to other persons online you are required to:

use polite and courteous behaviour; and
to extend to strangers from different countries and cultures those widely recognised levels of social etiquette employed during telephone communications or meetings in person.

While the great majority of our online players understand and adhere to these recognised levels of courtesy and politeness in all chat room discussions and email messages ("Communications") a small minority engage in the unacceptable behaviour during Communications ("Abuse").

We accept and recognise your right to freedom of expression during online communications but you shall recognise your primary responsibility towards other players not to cause offence through the use of inappropriate or inflammatory words comments or phraseology during online communications either prior to, during or after any online Game session.

We require that you refrain from Abuse, whether intentionally caused or not. Abuse may be specifically constituted by any of the following:

using foul language or expletives in the course of communications;
insulting fellow players (whether in-game or not);
repeated or one-off communications during a game session intentionally timed to distract or otherwise interfere with the course of the gameplay; and/or
employing sexual language or words suggesting inappropriate behaviour.

In addition, we strongly recommend to our players that they withhold their email addresses from other players at all times in order to avoid the risk of onward distribution or publication of these to unauthorised companies or persons. We will not release email addresses to unauthorised third parties unless required to do so by operation of law or regulation and we request that our players extend that privilege to each other.

Compliance with our Code of Online Conduct is a mandatory requirement of all our players who have accepted our Terms & Conditions for using the accessing the website and playing the Games. We monitor, store and review all chat room and in-game communications on a regular basis and will investigate any Communications complaints submitted by our players. Failing to comply may result in the suspension and / or termination of your user account. Suspended accounts may be re-activated at our discretion.

Depositing

Credit Cards

We accept deposits by Mastercard and Visa. All credit card transactions are completed on a secure encrypted link between our head office and the clearing bank centre. This payment method is free.

Debit Cards (UK & Ireland only)

Delta, Switch and Solo - Please input your debit card details as shown in the payments section. All debit card transactions are completed on a secure encrypted link between our head office and the clearing bank centre. This payment method is free.

Cheques

We also accept cheques in either UK Sterling, Euro or US Dollars - please make them payable to 'GameAccount Global Ltd'.

Bank Transfers

It is also possible to send us an online bank transfer from your bank account. Please click on 'deposit cash' and choose 'Bank Transfer' to find all the bank details needed to arrange this.

Neteller & Moneybookers

We accept funds deposited with Neteller and Moneybookers. Follow the instructions on the web site to see how these work. These payment methods are free.

Deposit Limits

You may email our customer services staff at customerservices@GameAccount.com in order to set an absolute limit on your aggregate deposits which, when exceeded, will result in your account being suspended until such time as you have completed the requisite declaration form for re-opening your account contrary to your requested deposit limits. We are not responsible for monitoring your deposit limits on a periodic basis although customer services staff will monitor your aggregate deposits no less than once per calendar month following your deposit limit request which must be made by email only and specifically acknowledged by a member of customer services staff. You acknowledge that we are not responsible for refunding, repaying or otherwise returning to you any aggregate deposits made by you in contravention of your requested deposit limit. Periodic and other automated deposit limits are unavailable at this time.

Promotional Offers

You may be awarded ‘free credit’ to use on the web site by accepting a promotional offer. Free credit is turned into real cash as you play cash games. You are free to withdraw your free credit once it has been turned into real cash at any time, subject to the rules relating to withdrawals set out below. Please note that we expire free credit not released into cash after one month. Free credit may be instantly credited to your account and is displayed under ‘free credit’ on your ‘account balance’ page. Free credit is available to offset the cost of wagers from your cash account once your cash balance has been exhausted. When your cash balance reaches zero you will be permitted to place further wagers up to the value of your free credit. If those wagers are successful then your free credit balance will not be reduced by the value of the unsuccessful wager. We reserve the right to remove free credit from your account if we, at our sole discretion, deem you have attempted to abuse the free credit.
You may be offered a ‘deposit match’ where we match the value of a deposit made by you. The amount offered by us as deposit match may not be wagered by you until it is released into your account. It will be released and available for wager by you when you have placed total wagers equivalent to 50 times the value of the deposit match (the “Wager Requirement”). Only 20% of the value of sums wagered on the following Games are eligible towards fulfilment of the Wager Requirement:

i. Casino Blackjack
ii. Jacks or Better; and
iii. Mini Blackjack.

Sums wagered on player-to-player or team based Games which involve you playing against or with other users are not eligible towards fulfilment of the Wager Requirement. These shall include (but are not limited to) the following Games: Heads Up Blackjack, Pineapple Poker, Texas Hold Em Poker, Poker Dice, Backgammon, Domino Duel, Gin Rummy, Brag, Brisca, Escoba, Mus and Brag (the “Multiplayer Games”).
As a participant in any promotion (“Promotion”) you must agree to abide by these Terms and Conditions governing usage of the Games and the web site.
Specific terms and conditions relating to the Promotion will be set out on the web site under the promotions section of the website.
To the extent that the terms and conditions of the Promotion conflict with these Terms and Conditions the terms and conditions of the Promotion will prevail.
We reserve the unfettered right to exclude or otherwise remove you from participation in the Promotion if in our sole opinion the circumstances warrant such exclusion.
Each Promotion is available only once per customer. The identity of a customer will be determined on the basis of all or any combination of the following: name, mailing address, e-mail address, IP address, credit/charge card number, computer, and any other forms of identification which may be required. If you are found to have multiple accounts it will result in all your accounts being closed and any winnings being forfeited.
We reserve the right to vary the terms of, or terminate, the Promotion and/or to withdraw any other offers described in these Terms and Conditions at any time and without notice and shall not be held liable for doing so.
All bonuses are rewarded as site credit unless otherwise stated in the specific terms and conditions for the Promotion.
Site credit will expire after two months of inactivity i.e. no cash games played during that time.
If you receive a free tournament entry you must give 24 hours’ notice to Customer Services with the Game and time of the tournament you wish to participate in. You can use your tournament entry for more than one tournament as long as this doesn’t exceed the total free tournament entry credit.
We reserve the right to ask you to provide sufficient documentation to satisfy us in our absolute discretion as to your identity prior to us sending any prize or offer.

Withdrawals

Subject to the rules set out below you may request a withdrawal at any time of all cash amounts stored in your account without incurring a withdrawal fee. Withdrawals will typically be processed within 3-5 working days following your request (although bank transfers to your nominated bank account may take 5-7 working days). In some cases we may need to contact you requesting identification prior to authorising the withdrawal. Please ensure all of your personal details relevant to your account on the web site (under the section My Account/My Details) are correct. If any of your personal details are either not correct or are missing, we will not be able to authorise and process your withdrawal.

Withdrawal payments may be made as follows:

If your account is denominated in GBP(£):

Credit Card. Payment to your nominated credit card of all or part of the requested amount up to the aggregate total value of previous deposits made using that credit card.
Cheque. Payment of the requested amount will be satisfied by the issuance by us from our account of a cheque in GBP(£) made payable to you as the registered account holder. Cheques will be sent only to the registered address of the account holder and may take 5-7 working days to reach your postal address. If you have not received your withdrawal within this time period please notify customerservices@GameAccount.com; or
Neteller or Moneybookers Accounts. We will make payment of the requested amount to a valid Neteller or Moneybookers account which is held in your name. You must specify the Neteller or Moneybookers account name if this differs from your current registered e-mail address; or
To your nominated Bank Account. You will need to provide us with your relevant bank account details, including but not limited to bank name, branch name, account number, sort code/routing number. Please note a processing fee of GBP(£) 7.50 is applied to each withdrawal request made using this method.

If your account is denominated in USD($), EUR(€) or AUD(AUD$):

Neteller or Moneybookers Accounts. We will make payment of the requested amount to a valid Neteller or Moneybookers account which is held in your name. You must specify the Neteller or Moneybookers account name if this differs from your current registered e-mail address. We are able to make the repayments in any of the currencies accepted by Neteller or Moneybookers; or
To your nominated Bank Account. You will need to provide us with your relevant bank account details, including but not limited to bank name, branch name, account number, sort code/routing number. Please note a processing fee specific to the currency and country this payment is being sent to will be applied to each withdrawal request made this method.
Credit Card. Payment to your nominated credit card of all or part of the requested amount up to the aggregate total value of previous deposits made using that credit card.

In the event you have not received your withdrawal by credit card refund, postal cheque, bank transfer or Neteller/Moneybookers transfer please contact customerservices@GameAccount.com or telephone from the United Kingdom 0800 652 5056 or International 0044 207 292 6260.

Site credits credited to your account cannot be withdrawn under any circumstances but can be wagered on any of our games ; any winnings made from site credits usage will be awarded as real cash to your account.

Withdrawal Administration Fees. In general we do not charge customers for making a withdrawal albeit with a handful of exceptions. If you have not played a minimum of five cash games, we will charge you £2.50 (€4.00) for amounts less than £20 (€35). For amounts over £20, we will charge you 5% of the total withdrawal amount. If you request your winnings to be paid via bank transfer, a processing fee of £7.50 (or currency equivalent) will be debited from your withdrawal amount. These processing fees cover the cost to us of processing the original deposit transaction and/or the transaction charge to return the funds.

We in our sole discretion reserve the right to refuse payment of any withdrawal following a request from you to make a withdrawal. It is your (the account holder's) responsibility to inform us at once should any error occur on your account or in any bet or other transaction, regardless of how the error was caused. Any funds/winnings credited to your account in error are not available for your use and we reserve the right to void any transactions involving such funds, either at the time or retrospectively.

We reserve the right to conduct a security review at any time to validate:

your identity;
Age;
the registration data provided by you;
to verify that your use of the Games available at this web site was in compliance with these Terms and Conditions and of applicable law; and
that your financial transactions conducted via this web site were in compliance with these Terms and Conditions and of applicable law.

You authorize us (and our agents) to make any inquiries of you and for us to use and disclose to any third party details that we consider necessary to validate the information you provided to us or should have provided to us in accordance with these Terms and Conditions, including but not limited to:

ordering a credit report;
verifying the information provided by you against databases provided by third parties;

To enable us to fully conduct these enquiries you agree to provide such information or documentation as we, in our unfettered discretion, may request.

The maximum aggregate amount that can be won by any player (for the avoidance of doubt this includes you) playing the Games made available on this web site is £100,000.00 (or currency equivalent). In any event you will not be able to withdraw in aggregate more than £100,000.00 (or currency equivalent) from your account and you accept that we aere not liable to you for any winnings requested as withdrawals in excess of £100,000.00 in aggregate over any period whatsoever. Without prejudice to the foregoing, we may at our unfettered discretion choose to pay winnings £100,000.00 (or currency equivalent) to a player.

In the event you win in aggregate more than £999 (or currency equivalent) in excess of your cumulative deposited funds during the course of playing the Games available at this web site you authorise us to promote your activities playing the Games and associated winnings through diverse marketing and promotion undertaken in a manner entirely at our discretion and including but not limited to:

news articles posted online and visible to other players of the Games;
email communications to our other customers;
press releases intended for publication to the public; and
advertising of your activities.

At all times we will ensure that your identity is kept confidential unless specifically waived by you.

The minimum withdrawal amount that can be requested is £5.00 (or currency equivalent) for cheques, Moneybookers and Neteller (where available) and £10.00 (or currency equivalent) for bank transfers (where available) and credit card withdrawals.

Payment of all taxes, duties and fees payable in connection with any winnings you become entitled to by playing the Games is your sole responsibility.

We reserve the right not to release to you any funds we suspect to be connected to or proceeding from crime.

Management Fees

We will charge you a management fee (the "rake") for competing in wagered games.

The fee for fixed-stake matches on our multiplayer games is 5%-7.5% of the total of both players' stakes, taken from the winner's earnings. The rake for each wager is settled separately (for example, if you wager £10 each in a two-player game, then the loser loses £10 and the winner receives £9.) Of the £20 staked in this example, we retain £1 (or 5%). For low stake wagers, eg. £1 fixed-point games, we may charge a slightly higher rake percentage.

We charge this fee to cover our costs of development, hosting and maintenance and share any profits with commercial partners (including, but not limited to, customer sites and games software developers). If you win then your account will be credited with the amount of the agreed wager less our management fee. If you lose then your account will be debited by the amount of the agreed wager.

In the case of a tie for any wager, the winnings for that bet will be equally divided between those players who are tied. Each wager will be settled independently and a separate management fee will be charged to each wager.

Tournament fees, while generally around 5-10%, may vary subject to anticipated enrolment, guaranteed prizes, and other factors. Tournament entry fees are deducted from your account upon entry into a tournament.

For purse play games, where each player brings a variable amount to the table (a "Buy-in"), we only charge our management fee when during that game session money moves from player to player. The rake % we charge on purse play games will vary by game from 2-5% of the total money risked by both players on each hand or game.

Dormant Accounts

Your account will be deemed a “Dormant Account” in the event you fail to use your account for a single continuous period of 90 days or more. Use of your account may be constituted by:

the purchase of one or more tournament entries;
placing one or more wagers in a multiplayer game;
depositing funds within your account; or
withdrawing funds from your account.

All Dormant Accounts with funds remaining shall be subject to an inactivity charge of 2 currency units for each calendar month following and including the first month in which your account is deemed a Dormant Account. After your account has been deemed a Dormant Account and has subsequently been dormant for an additional nine (9) calendar months, your account shall be deemed an “Abandoned Account” and the sum total of cash held in your account will be donated to charity.

In the event that you return to the web site in order to carry out any one of the previously stated financial transactions and your account has been previously deemed either a Dormant Account or an Abandoned Account and therefore subject to one or more inactivity charges or donation to charity, please contact Customer Services for a review of your account.

Any bonuses left in Dormant Accounts will be forfeited.

Intra-account Transfers & Associated Fees

In the event that you wish to transfer or receive funds from your account to the account of another individual player, we will charge a fee equal to five per cent (5.0%) of the total requested transfer amount subject to a maximum of GBP 10,000.00 (or currency equivalent) for any single transfer or series of transfers over the aggregate period in which you maintain your account. We reserve the right to decline your request to transfer funds between your account and that of another player’s account at our sole discretion. We may require you and/or the intended recipient to provide us with additional personal identity documentation or proof of residence documentation on request.

Player Ratings

Your per-game player rating is operated and defined at our absolute discretion and is subject to change from time to time without notice to you. Information on player ratings is clearly displayed on each Game specific web site page.

Refer-a-Friend

This Refer-a-Friend Promotion ("the Referral Promotion") is only open to existing registered cash players of the Games on the web site (the "Referrer"). The referred friend must be a new registered cash player of the Games offered by us ("Referred Friend").

To qualify for this Referral Promotion, the Referred Friend must have opened and clicked on the relevant link contained within the referral email sent by us on behalf of the Referrer. The referral email is sent to the Referred Friend when he/she is invited to join by the Referrer.

Subject to the terms set out below, we will credit to the Referrer's account a sum up to a maximum of £25 (or currency equivalent) and £10 to the referred account (up to a maximum of £10 or currency equivalent). The referred account must make a deposit of at least £10 to trigger the Refer a Friend bonus for both players bonus release. Such an amount can only be used by the Referrer as entry fees for playing on the web site and cannot be withdrawn.

A Referrer cannot refer himself/ herself to join as a Referred Friend.

We reserve the right to exclude anyone from the Referral Promotion and from the web site if it believes that you have tried to benefit from this Referral Promotion by using more than one user name or are otherwise engaging in fraudulent activity. In such instance, you shall not be entitled to participate in the Referral Promotion and we shall not be obliged to provide reasons to you for such exclusion.

There is no limit to the number of friends a user can refer as long as they abide by the rules stated herein and have:

A valid e-mail address (currently active); and
they are e-mail addresses of people you actually know (spamming will not be tolerated and will disqualify participants).

The referrer must have also made a real money deposit of £20 in the last 4 weeks in order to be eligible for the £25 bonus.

We will run the Referral Promotion for the period between 1st April 2011 and 31st January 2012.

We reserve the right to vary the terms of, or terminate, the Referral Promotion and/or to withdraw any offers described in these terms at any time and without notice and shall not be held liable for doing so.

Privacy Policy for Users (the “Privacy Policy”)

Introduction

GameAccount Alderney Limited (the "Company" or "we" or “us”) offers gambling services via its in-house brands such as:

(i) GameAccount.com;
(ii) MoneyGaming.com;
(iii) CasinoRIP.com; and
(iv) Afortunado.com
(each an "In-House Brand")

and via third parties' brands as part of so called "white labels" such as

(i) Games.supanet.com;
(ii) Play.playboy.co.uk;
(iii) Gentinggames.co.uk; and
(iv) Desafiame.es

(each a "White Label Brand").

In addition to offering its gambling services via the Internet (the "Internet Platform"), the Company may from time to time offer its services via alternative platforms such as (i) interactive television, (ii) mobile gaming platforms and (iii) in-flight entertainment platforms (each, an "Alternative Platform").

When you use the Company's gambling services either via an In-House Brand or a White Label Brand, and whether such use is via the Internet Platform or an Alternative Platform, you shall be asked to provide personal identifiable information ("Personal Information") to the Company.

We are committed to respecting your privacy and protecting your Personal Information. We have created this Privacy Policy to help you understand how we collect, use and safeguard your Personal Information for the purpose of offering you gambling services. If you do not understand the Privacy Policy or how we handle or use the Personal Information which you provide to us then you are invited to send in your questions to customerservices@gameaccount.com and we will do our best to answer your questions in full as quickly as possible.

The Company complies with the Data Protection Act 1998 and the Data Protection Principles set out in that Act in the collection and processing of personal information. We undertake periodic audits with relevant heads of department to review our practices in this area.

You should read this Privacy Policy in conjunction with the www.gameaccount.com website terms and conditions.

Personal Identifiable Information

We collect Personal Information when you register and use our gambling services, make customer inquiries, register for information or other services from the Company, or when you respond to communications from us (such as questionnaires or surveys). The Personal Information we will collect from you may include, for example, your name, email address, home address, telephone number, voice sample (which will not be kept on our records), debit/credit card data and date of birth and other information collected on registration or through surveys which the Company shall undertake. We may also receive Personal Information from online vendors and service providers, and from customer lists lawfully acquired from third-party vendors. In addition, the Company may engage the services of third-party service providers to provide technical support, process your online transactions and maintain your account. We will have access to any information you provide to such vendors, service providers and third-party e-commerce services

Processing of Information

The Personal Information which you provide to us will be processed for one or more of the following purposes:

(i) to allow us to provide you with gambling services;
(ii) to process any of your requests for information;
(iii) to provide member support services to you;
(iv) to market our services or products or those of other entities existing within the same group of companies in which the Company exists (the "GameAccount Group");
(v) to notify you about updates to our software and/or services; and
(vi) to support any of the intended purposes specifically stated at the time at which you provided the Personal Information,

together the “Purposes”.

Disclosure of Information

Your Personal Information may, for the Purposes, be disclosed for processing to any of the following Recipients:

(i) to any companies within the GameAccount Group and their employees who have a need to know such information;
(ii) to white label partners where we provide you with gambling services via a White Label Brand;
(iii) to any third parties which provide services to the Company in order to allow or enable us to provide you with gambling services, including by way of example payment processors and data verifiers;
(iv) to any auditors, contractors or other advisers auditing any of GameAccount Group's business processes; and
(v) to any potential purchasers or investors in any company within the GameAccount Group,

together the “Recipients”.

Any processing performed by any Recipients will, where required by law, be governed by a data processing agreement in the form required by law, preserving any and all of your statutory data protection rights and obligating the Recipients to respect the Personal Information and handle it in accordance with the relevant laws.

We ensure that your information will not be disclosed to government institutions or authorities except if required by law.

Permitted Disclosures

We may disclose your Personal Information if required to do so by law, or if we believe in good faith that such action is necessary to:

(i) comply with any legal process served on the Company, our websites or our services in circumstances where we are under a substantially similar legal obligation;
(ii) protect and defend our rights or property; or
(iii) act to protect the personal safety of users of the services or the public.

If, in our sole determination, you are found to have cheated or attempted to defraud the Company, the GameAccountGroup, or any other user of the services in any way including but not limited to game manipulation or payment fraud, or if we suspect you of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), we reserve the right to share this information (together with your identity) with other online gaming sites, banks, credit card companies, and appropriate agencies.

Direct Marketing – Opting Out

Out of respect for your right to privacy we are happy to provide you with an easy means to decline receiving email offers from us or from any other companies within the GameAccount Group. At any time, you may request to discontinue receiving these offers by sending a blank message with the word "Remove" in the subject area to customerservices@gameaccount.com. If you would like to stop receiving our mail or telemarketing offers, please call +44 207 2926293 or write to customerservices@gameaccount.com.

Your Rights in relation to your Personal Information

You can write to us at any time to obtain a copy of your Personal Information and to have any inaccuracies corrected. Where appropriate, you may have your Personal Information rectified, amended or completed. Please email customerservices@gameaccount.com. We may levy a small charge to cover the cost of administration.

Security

The Company holds the Personal Information on servers based in Alderney, Gibraltar, Rome and London from time to time. In addition, when you interact with the Company using the Internet, our servers keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. This information is essential for the provision and quality of the services provided.

We have implemented suitable security policies, rules and technical measures to protect and safeguard all the Personal Information under our control from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction or accidental loss. All our employees and data processors who have access to, and are associated with the processing of your Personal Information, are obliged to respect your privacy.

The processing of your credit / debit card details is handled by third party companies who comply with Payment Card Industry (“PCI”) standards in the storage and transmission of data.

Unfortunately, the transmission of information via the internet is not completely secure. Although the Company will do its best to protect your Personal Information as described in the paragraph above, it cannot guarantee the security of any information that you disclose online. You accept the inherent security implications of using the internet and will not hold us responsible for any breach of security unless we have been negligent. For your own privacy protection, we encourage you not to include sensitive Information (such as credit/debit card numbers) in any emails you may send to us.

Third Party Service Providers

In order to play real money games on the services, you will be required to send money to and receive money from us. We may use third-party electronic payment processors and/or financial institutions ('ESPs') to process such financial transactions. By accepting this Privacy Policy, you expressly consent to the Personal Information necessary for the processing of transactions being shared with ESPs, including, where necessary, the transfer of information outside of your country. We take steps to ensure that our arrangements with ESPs protect your privacy.

Security Review

We reserve the right to conduct a security review at any time to validate your identity, age, the registration data provided by you and to verify your use of the services and your financial transactions for potential breach of our Website Terms and Conditions and of applicable law. By accepting our Website Terms and Conditions you authorise us, our employees, agents and suppliers to use your Personal Information and to disclose your Personal Information to third parties for the purposes of validating the information you provide to us in the course of using the services, including, where necessary, the transfer of information outside of your country. Security reviews may include but are not limited to ordering a credit report and/or otherwise verifying the information you provide against third-party databases. In addition, to facilitate these security reviews, you agree to provide such information or documentation as we may request.

Anti-Fraud Software

Our services contain certain features designed to detect the use of automated programs that enable artificial (non-human) intelligence to play on our websites. Use of such 'bot' software programs violates our Website Terms and Conditions of use, where we deem it detrimental to other players. By accessing the websites and using the services, you consent to our software performing the functions described in this section. Our software may perform any or all of the following functions in order to detect the use of illicit automated programs and ensure that we maintain a 'cheat free' environment for all users:

(i) scan your list of active software applications while you are using the services;
(ii) scan your list of active processes while you are using the services; and
(iii) scan the files and site-related program folders to ensure that only 'non-hacked' versions of our software are being used.

If any of the foregoing processes reveals a suspect application or process, our software may scan the files associated with the suspect application or process and compile a composite mesh (i.e., a profile that characterizes the files associated with the application or process) to be matched against profiles for known illicit automated programs. Our software will not perform any random search of large portions of your hard drive, equipment or files, and it will not transmit any information to us or to any third party other than the information necessary to identify use of illicit automated programs as described above. Our software will not alter any files or information on your computer or other equipment and will not interfere with the operation of any of your applications. You may terminate use of our software at any time by uninstalling our software package.

We may send you a permanent cookie when you register with us. A cookie is a small file that can be placed on your computer's hard disk for record-keeping purposes. Cookies can help us to recognize you when you next visit our website, note the advertisements you click on and the other sites you enter via a link from our website. This allows us to tailor the service we provide to your preferences. We may also use the data generated from cookies to compile statistical data on your use of our website. You are not obliged to accept a cookie from us or from any other website. You can modify your browser so that it will not accept cookies. Please consult the "Help" section of your browser for instructions on how to do so correctly. However, for legitimate security reasons, we may refuse access to specific website content unless you accept the use of a cookie or similar device

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